Thanks for shopping at www.baby-town.com. If you are not entirely satisfied with your purchase, the company allows return or product replacement within 15 days from the date your received the item. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Replacement only takes place under the following conditions:
- The product was mistakenly shipped by Baby Town and you received the wrong product
- The product is defective.
- The product was damaged in shipping.
- The product is tampered.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your product replacement after inspecting the item.
Refunds are not allowed in any circumstances. Thus, this policy only covers product return if it meets the mentioned conditions.